By Caryl Roberts, Membership and Operations Manager
sn't it easy to get into a rut? Getting up, shower, working, sleeping. Routine is comfortable and easy, which usually means that you carry out tasks as efficiently as possible within your ability. But, the disadvantage of this ideal little world is no development, no vision and no learning about new new things. We learn from birth right through to the day we die and an opportunity to learn through mistakes, talking, debating, and talking to new people.
So over the last few months I have ventured out into the big wide world to learn and hear more from membership businesses and organisations, to learn more about our current systems and how they could work better for us as a union.
My destination after long train journey from Machynlleth to London was a Zoho conference which is our CRM company (Customer Relationship Management). This is the system that keeps all our members and prospective members details. The system allows us to keep an electronic file of all calls, casework and forms completed for members. This has been a big step forward for us in reducing our use of paper and wasteful printing.